Hyatt Regency Kyoto

The staff were exceptional and a few of them are worthy of call outs. The guy who checked us in was pleasant, knowledgeable and thorough - he was originally from Albania and checked in on our stay throughout to ensure we were getting what we needed. We were delayed leaving due to weather and he helped organize our family to be able to stay in the two original adjoining rooms. When dining at Cafe 33, a woman from Nepal consistently checked in on us, made sure we enjoyed our food and would offer up samples for our kids to taste before they ordered - she was just terrific. The two women concierges who helped us DAILY were knowledgeable and helpful. They were very specific and followed through on every request in a timely manner. Housekeeping was also thorough and accommodated our time adjustments to Japan - and did so in a very thoughtful way. The entire staff were very kid friendly with our 10 year old twins - always helpful when traveling as a family.

I love this hotel. stayed a week this time and also last time with my husband. The rooms, staff, breakfast and location all great. A few economies have been made but you would not notice them - Japan like many other places is having severe financial difficulties.

Rooms were comfortable and had a nice view of the zen garden (after we requested a change as rooms in the first floor had a terrible view of a the roof, was glad this issue was promptly solved with a room change for both our rooms free of charge). Staff in reception were nice and helpful. The hotel is a bit far from the action in Kyoto but very close to some beautiful and important temples and across the road from the national museum, all unmissable.

Hotel located in a central area only 5 to 10 mins from many of the main attractions. Rooms were comfortable although slightly dated but nothing wrong with that. Breakfast was exceptional and one of the best that we had in Japan. Great options better than some of the newer hotels we stayed in during our travels was definitely a highlight of the stay. Hyatt team were extremely helpful and friendly. All restaurants within the hotel had exceptional food and service. Highly recommend and will definitely be back.

Classic Japanese architecture with stunning lobby and great sized rooms. We loved the natural mineral water provided in rooms.